From February 2018, the Touchstone Helpdesk is moving onto a new, cloud based Helpdesk system, FreshDesk. The functionality within the award winning Helpdesk system will ensure our clients continue to receive the same high quality service they have become accustomed to, even as our business continues to grow. Benefits include: Clients will be contacted over […]

I did it, I got sucked in, it was those bloody glossy brochures (I booked online and it still looked glossy!) Sun, pool, food, entertainment, luxury – everything you would ever want in a holiday, all neatly bundled together, the all-inclusive dream. One problem (or several) the food had been microwaved a week ago and […]

At the start of the series the Prisoner, starring Patrick McGoohan, we hear a dialogue What do you want? says Patrick The reply comes ‘Information’ Whose side are you on? Retorts Patrick That would be telling. We want information… information… information. According to Wikipedia, Information is that which informs[1], which reduces uncertainty. It is closely […]

We are delighted to announce that Touchstone Spend Management is on the move. After 15 great years at 1 Triton Square in NW1, we will be moving back to the City, to our new home at 46 Worship Street, London, EC2A 2EA. (A short walk from Liverpool Street, Old Street and Moorgate mainline and underground […]

In much the same way you won’t get fit just by joining the gym, you won’t make savings just by buying a P2P system – you need to use it! A couple of months ago a friend came to me and said he wanted to get fit (this time he means it). He is someone […]

The data you need and the importance of accuracy It is generally accepted that gaining insight into your business data provides massive benefits for an organisation. Awareness of Customer behaviour, cross selling opportunities, sales trends, KPIs etc. Often when a company implements a business intelligence (BI) strategy the focus is on sales and sales related […]

Increase efficiency with Touchstone Spend Management You’d be forgiven for thinking that working for a software provider means that each day our focus is on talking to organisations about the benefits of the software applications in question. In fact many years ago, that’s exactly what it meant. Ten, even five years ago, people weren’t as […]

“This all sounds terrific and exactly where I see our procurement function going, but we’ve got an ERP system, once we switch the module on we should be able to do this.” My role as Business Development Executive at TouchstonePROACTIS gives me a first-hand insight into what procurement professionals want from procurement systems, with the […]

Touchstone Spend Management is pleased to announce it has been chosen by procurement solution provider PROACTIS as its Partner of the Year for the third year in a row. The award recognises Touchstone for both bringing the PROACTIS solution to new customers as well as customer retention demonstrating overall service excellence. “Receiving the award again […]

The best approach to spend control for your business In early discussions with procurement professionals about the structure of their organisations, I find they are often operating under a decentralised model of spend control. Typically, each business, division or geographic unit is responsible for its own purchasing, and appears to work simply on the basis […]